An Introduction

Hello and welcome to the official website of Al-Vatrina Trading and Marketing Company. In order to communicate with the largest number of customers, the company has established an electronic commerce store as part of its continuous work to provide the best services available to our customers in a distinctive way.

definitions

Terms and Conditions: All obligations that fall on the user or customer on the site, which are the matters and rules governing dealing with the site, methods of purchase, payment and other transactions.

 User: The person who is a visitor or registered user of the site, who views and interacts with the site by publishing and commenting

Customer: The user who, at a later time for the use of the site, makes purchases for the products of the site

Content: means any material included, lists, publications, messages, text, files, images or other materials posted on the Site.

Privacy: is how the site administrators use about the data of users and visitors to the site.

The authorized agent: is the legal person responsible for guaranteeing the products of international brands inside the Egyptian country against manufacturing defects, as well as carrying out repair work

The first item: Membership of the site

The membership of the Al-Vatrina website is granted to each applicant after agreeing to the terms and conditions for using the site, bearing in mind that the user is not entitled to register for membership with two or more accounts or with incorrect fictitious data. Otherwise, the site officials have the right to freeze or cancel one or all of them, and the creation of an account for the user has been considered It constitutes an express acceptance of these terms and conditions and full compliance with them.

The second item: acceptance of the terms and conditions

Al-Vatrina website represents an electronic commercial store managed by Al-Vatrina Trading and Marketing Company. The contents of the site are uploaded by the officials. This page shows the terms and conditions of use of the site, which allows the user (visitor – registered) to complete purchases and browsing, as well as inquire and inquire about the products advertised on the site, and acceptance is considered The terms and conditions are effective rules for dealing between the user and the site…

Therefore, we ask all our customers to read the terms of use very carefully before starting to use the site.

Section Three: Terms of Use

The user hereby agrees to:

 Refrain from writing any comments, publishing or sending any content on our site that represents (phrases or content that constitutes insulting, slanderous, defamatory, threatening, abusive, obscene, sarcastic, or political in nature, or of a nature criticizing governments or ministries, or of a sexual and pornographic nature and contrary to morals public and morals, or against the monotheistic religions, or of a racist nature, or containing false and misleading statements, or containing a reference to information about persons without their permission, or representing an advertisement for competing or illegal products, or of an advertisement nature for companies or websites in the same field, or containing software viruses or hacking software or of a nature not commensurate with the subject of publication and discussions)

Refrain from harassing, stalking, or harassing users of the Site

Refrain from contacting users of the site who do not wish to do so

For the avoidance of doubt…

Al-Vatrina website reserves the full right to remove any comment or content that we consider objectionable or inconsistent with public morals, morals, laws and regulations in force within the Arab Republic of Egypt without the need for prior notice, in addition to taking all actual and legal measures and prosecutions against violators of the foregoing, Taking into account that all of this is subject to the management of the company and the site of Al-Vatrina, the absolute special of the foregoing, as well as with regard to the size of the file, the number of materials that can be published, as well as the time available for comments or posting of contents on our site and responding to them.

Fourth item: Entering the site

The right granted to the user by the site to use and browse our website is not comprehensive, absolute and final, but is based on a temporary basis and is always and constantly retractable without any responsibility on us to withdraw the access license to the site and cancel the membership without prior notice.

1. It is not permissible to imitate or copy the design framework of our website at all.

2. The user may not collect or collect any data about the users of the site without their consent and the approval of the site administration

3. It is not permissible to use the website link on the Al-Vatrina website in a misleading manner that suggests to users or others that there is a relationship of any kind between you and the website.

Fifth Item: Privacy Policy

This includes user and customer data, protection and updating as follows:

Users data:

* The site has the right to collect data about users and it is used to improve our advertising and marketing campaigns, to provide users with periodic and non-periodic brochures, to send promotional offers and discounts, as well as to determine the dates and methods of delivery of the products desired to be purchased

User data protection:

* The site takes all precautionary and precautionary measures to protect the database of users of the site and has the right to use all actual, legal and judicial measures against those who infringe on that database.

Update the user’s data:

* The registered user on the website, using his password, can modify or delete any data related to him.

The sixth item: Errors contained on the website

The site and its administrators make a lot of efforts to ensure the accuracy and comprehensiveness of the information on the offered products, their specifications, capabilities and prices, and they work diligently to update that information on an ongoing basis. It does not meet any guarantees or liability on us in the event of its occurrence – with the full reservation of the site to correct, correct, update and change that information on the products without prior notice.

Article Seven: Property Rights

Update the user’s data:

* The registered user on the website, using his password, can modify or delete any data related to him.

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Item Eight: Purchases of products through the website

The item deals with the method of purchasing the products displayed on the site from the moment of expressing the desire and giving the purchase order to complete the acquisition

Express desire and place the purchase order

The user can purchase the products advertised on our website with ease and ease without suffering and hardship through:

• Entering the site and selecting the products to be purchased.

• Add products to your shopping cart by clicking on the (Add to Cart) icon.

• Review the value and price of the products.

• To place the purchase order, click on the (Continue to Buy) icon;

• Choose a payment method for the products.

Payment methods for the value and price of the purchased products:

After the user reviews the total price of the purchased products, he chooses the payment method in one of the main ways:

• Credit Cards – Please enter the required data.

• Cash on delivery after shipment – please enter the required data to specify the place and time of delivery.

The ninth item: Shipping and delivery methods:

The user or the customer, through our website, can request the shipment of any of the products displayed on the site to be delivered to his door through shipping companies of our choice, at costs incurred by the user. The user or customer must review the external condition of the product and make sure that it is free of any damage

Ostensible or broken product before the departure of the shipping representative and after the departure of the shipping representative, the customer is not entitled to review the site in the external condition of the product.

Item Ten: Return and Replacement Policy:

In the event that the customer wishes to return the products purchased from the site, it is done as follows:

The first case: After shipment and receipt without opening the parcel:

The response is carried out in the following manner and stages:

• Contact and communicate with us via a page or contact us to express a desire to return the products immediately after receipt.

• The site assigns the shipping company’s representative to go to the customer with a bill of lading to return the products.

• The site checks and inspects the returned products as soon as they are received by us.

• The site refunds the client’s money by the same method of payment, minus the shipping value and deducting 2% of the total price as administrative expenses.

The second case: After receiving and opening the parcel without using the products, with the products being valid and free of defects:

• Contact and communicate with us via the contact us page to express the desire to return the products immediately after receipt..

• The site assigns the shipping company’s representative to go to the customer with a bill of lading to return the products.

• The site checks and inspects the returned products as soon as they are received by us.

• The site refunds the client’s money by the same method of payment, minus the shipping value and deducting 3% of the total price as administrative expenses.

The third case: After receiving and opening the parcel and the presence of damage or breakage of the products:

• The customer or user must review the external condition of the product and make sure that it is free of any breaks before leaving the shipping company representative.

Fourth case: After receipt and use and the appearance of manufacturing defects within a period of 14 days to 30 days from the date of purchase, according to the product:

• Contact and communicate with us via the contact us page to express the desire to return the products immediately after receipt.

• The site assigns the shipping company’s representative to go to the customer with a bill of lading to return the products.

• The site checks and inspects the returned products as soon as they are received by us.

The matter is dealt with in two ways, as follows:

The following steps and steps are taken:

 The customer communicates with the authorized agent to obtain a technical report on the presence of manufacturing defects that is attached to the products when they are shipped to us in the aforementioned ways and refunds the customer’s money without any discount or replaces the products without a new shipping cost on the customer.

Or the customer returns the products in the previous way, provided that the site addresses the authorized agent directly to find out the causes of the malfunction and take the necessary action in this regard within a period ranging from 15 days to 30 days.

The second side: the products with the guarantee of Al-Vatrina

The customer ships the products in the aforementioned ways so that the site inspects the products inside the specialized maintenance centre at Al-Vatrina for Trade and Marketing to take the necessary within a period not exceeding 7 working days. Taking into account that the customer can communicate directly with the customer service centre of Al-Vatrina for Trade and Marketing located at 28 Abdel Nasser Street from Al Haram Street, Al Mesaha Station – Giza – in the previous cases. It is noted that the warranty conditions will not apply in all cases to defects resulting from misuse and use caused by the customer in accordance with Law No. 67 of 2006 regarding the issuance of the Consumer Protection Law in force in the Arab Republic of Egypt. And that in the event of a dispute about the cause of defects in the products sold, their conformity to the specifications or their purpose, the entire matter is for the Consumer Protection Agency to issue a binding decision regarding the case.

Fifth case: After receipt and use, and malfunctions occurred after 14 days from the date of purchase:

The matter is dealt with in two ways as follows:

The first side: Products with the guarantee of the authorized agent: The following stages and steps are dealt with:

 The customer communicates directly with the agent to make the necessary repairs.

The second aspect: Products with the guarantee of Al-Vatrina: The following stages and steps are dealt with:

The customer returns the products in the aforementioned ways so that the site visits the specialized Al-Vatrina maintenance centre to find out the cause of the malfunction, the way to fix it and the cost of repair. The customer is notified by e-mail or by phone, and the repair is done after the customer agrees to the repair cost, and the product is returned shipped to the customer to pay the cost of repair and the cost of shipping. And it takes into account that the site gives the customer a monthly guarantee for the spare part used in the repair.

Article IX: Compensation

By using our website, you expressly agree that you will bear any compensation for any damages or losses resulting from your misuse of the website and your violation of any of the aforementioned conditions.

Article Ten: Law Applicable to Disputes

It is agreed that all the terms, conditions and disputes arising, God forbid, are completely and completely subject to the provisions of the laws in force in the Arab Republic of Egypt, and the Giza Governorate courts of all degrees and types are competent to consider these disputes.